This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

National Patient Survey (Jan-March 2017)

BERWICK SURGERY

 

 

NATIONAL PATIENT SURVEY

 

JANUARY – MARCH 2017

 

The Practice undertook a review of the National Patient Survey. We looked at all areas that the practice scored highly in and shared this with the practice team.

 

We also looked at areas for improvement. We then created an action plan and review dates for these actions.

 

This was all shared with the whole practice team on 16/01/2018

 

The number of surveys sent out was 263 with the number of responses being 104. This gave our practice a completion rate of 40%

 

                                                                                               

What the Practice

does best

 

Percentage

Review date

70% of respondents find it easy to get through to this surgery by phone

 

National average is 70%

July 2018

84% of respondents describe their overall experience of this surgery as good.

 

National average is 85%

July 2018

89% of respondents find the receptionist at this practice helpful

 

National average is 87%

 

 

 

 

 

 

 

 

 

Area for Improvement

 

Action

To be completed by:

Getting through by telephone system

70% find it easy to get through to this surgery by phone

Training for receptionist to answer calls promptly. Patient self check-in board in place to ease off pressure from receptionist who can be dealing with answering telephone calls

Review date March 2018

Waiting time to be seen

46% feel they don’t normally have to wait too long to be seen

All Clinicians to start their clinics promptly so that there are no delays in seeing patients.

 

Review Date March 2018

Treating them with care and concern

77% say the last time they saw Nurse was good at treating them with care and concern.

More Nurses appointments available now to improve service and give 100% care

Review Date March 2018



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website