Confidentiality & Medical records

Access to the medical records of a deceased patient:

Application form for access to a deceased persons medical records

Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.


Contact Person in Surgery: Practice Manager.

Summary of the Practice Complaints Procedure

  1. When a complaint is received:
    • It is logged or recorded
    • It is passed to the person in the surgery dealing with the complaint
  2. Acknowledge the complaint and contact the complainant (within 2 working days)
    • Acknowledge the complaint
    • Clarify any part of the complaint that is not clear
    • Offer a meeting if appropriate
    • If the complainant is not the patient, check that patient has agreed
  3. Investigate the complaint (up to 10 working days)
    • Inform GP with lead responsibility
    • Interview all relevant staff (within 10 working days)
    • Request the help of a conciliator if appropriate
  4. Reply to the complainant
    • Reply in writing
    • Offer meeting if appropriate
  5. Complete the complaint
    • Ensure the complainant is satisfied with the reply
    • If not, find if there is anything further we can do
    • If not, advise the complainant that they can request an Independent Review Panel
    • They can contact PALS or Havering PCT Complaints Dept.
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