Contact Us Online (Hero Health):
Hero Health is a platform used by NHS GP practices to communicate with patients. Hero integrates with our medical record systems and gives us a simple set of tools for communicating with you.
Using Hero, we're able to:
- Send SMS, Email and NHS App messages to you, our patients
- Invite you to submit information through structured questionnaires
- Accept online bookings
- Offer care navigation and website triage for new enquiries.
The Hero Health product is used in 100s of NHS GP and community services across England and Wales.
For more information about Hero, you can view this page on Hero's website: "Hero Health - For Patients"
Would you like to book your own GP appointments and request your repeat medications online?
We have a new patient online service to book appointments and order repeat prescriptions. To use this service you will need to register via one of the links below:
www.patientaccess.com
e-life.co.uk
You will be provided with a new user ID and password to log into the new service. All your details are completely confidential.
Once registered please allow 3 working days before booking an appointment or ordering repeat prescriptions.
Please note:
- The new service will not accept registrations from patients under the age of 16.
- Each individual patient must register with their own email address and mobile number.
When registering you may be asked to provide ID at the practice. Please do attend the practice with your photo ID and our reception team will validate your registration for online services. In the meantime you will be able to book just one appointment only so please do visit the practice with ID as soon as you can after you have applied online.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record, access your Covid vaccination status and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Have you got the NHS App?
At home or on the move, with the NHS App you can conveniently order repeat prescriptions, view your GP medical records, manage appointments at your GP surgery, set organ donation preferences, and check symptoms.
The app has been developed by the NHS and has been designed to help people get more information about their health and care - and more control of how they use NHS services. New functions and services will also be added in the coming months. Why not download it and try it out?
What does the NHS App do?
The NHS App allows you to access a range of NHS services on your smartphone or tablet. A desktop version is launching soon too.
You can use it wherever you are, at any time. It puts valuable information about your health and treatments at your fingertips.
You can:
- order repeat prescriptions
- view your GP medical record
- access your Covid vaccination status
- book and cancel appointments at your GP surgery
- register for organ donation and change your donation preferences
- use the symptoms checker, including an A to Z of conditions and treatment advice from the NHS website
- access 111 Online, for advice on self-care and whether urgent help is needed
Is my information safe?
Just like a banking app, your identity will be carefully checked during the simple registration process. The app has been designed, built and tested so that your personal information is always safe and secure.
How to register through the NHS App
Download the app from your mobile device’s app store and follow the easy step-by-step registration instructions. It will help if you know your NHS number (though this isn’t essential), and you will need to have a form of ID (passport or driving license) to hand.
If you want to learn more, visit the NHS App page on the NHS UK website.